Ace Air Art Co., Limited

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FAQ

Product Include

Air blower,packbox 

Application

Great for outdoor  events, parties, parades, celebrations, etc.

Products Feature

Easy to install, storage  and transport,reusable

Workmanship

3D-design by Rhinoceros  on computer, cut by plotter;sewing and stitch;

Quality Control

1.Three stitching  throughout the unit with triple stitching.

2.Quadruple stitching in  key areas in the base of the unit;

3.Extra 420 D oxford  layer on all the stress points and interior panels;

4.The Items test 3 times  or above before ship out of factory!

5.Items Photos offere to  you before ship out.

Color Mismatch

Differences in color may  be caused by some other reasons such as color reflection in the monitor,  lighting, background,Material,etc. However, if you believe that the item  received is in wrong color, please contact us to see if a return or refund is  possible.

Factory Address

Yudu,Ganzhou,Jiangxi,China

Delivery Details

1 Worldwide delivery by  commercial express, by airline, by sea,etc;

2.The orders processed  timely after payment verification.

3.Service transit time  is provided by the carrier and excludes weekends and holidays.Transit time  maybe longer during holidays.Normally, the item sent by China domestic  express ZTO first, and it will cost 2 days,then carried by express like  DHL,FedEx, UPS,TNT,EMS,etc,and it will cost about 3-10 days.

4.To Russia,Belarus,Brazil.The  item send by EMS only.

5.If have not received  the item within 30 days from payment, please contact us.We will track the  shipment and get back to you as soon as possible with a reply. Our goal is  get customers satisfaction.

Payment Details

1.We accept alipay on  Aliexpress. Telegraphic Transfer(wire transfer,bank transfer), Western union,  PayPal

2.You can pay using  Visa,Mastered ,Western Union,Bank Transfer and Paypal

3.The payment detials  will send once customize something from us.

Returns and  Refund

1.If you are not  satisfied with the items, please return it within 30 days for a replacement  or money back, please contact me when you return back.

2.Defective items MUST  BE reported and returned us within the period (and in the original packing,  if possible). You must tell us the defect is and give us the order number.

3.Return shipping cost  is paid by buyer.

Special Note

1.We are factory, if you  have design/ picture, we can make products according to your requirements.

2.We offer retail and  wholesales price, for the bulk order,please contact us,then we can offer the  best price and freight to you.

3.The pictures all taken  by ourselves in factory,on the roof or around our factory.

How to Customize

1.Tell us the  detail requirements on the item like shape,size,color,logo,printing  position,quantity,etc.we will design the inflatable and send image to  you by FREE.

2.After the  design confirmed,give us your detail address, we send the quotation,ship  cost,invoice,and payment details to you.

3. Customer  place order by making deposit 50% of full payments,send the bank notes,  screenshots to us,please.

4.We produce the  arch for you once the payments is available.

5.The inflated  welocme arch photos offered once completed

6. Customer make  the balance if everything is OK.Change or redo the item if have any problem;

7.we arrange the  shipments after recieve the balance.


How to Set Up

Step 1: Blown it up by  connect the plug with the outlet;

Step 2: Take the  transparent sheet out from the remote controler, and contronl the color and  light by pressing the buttom on the remote control.

Feedback

1.We greatly appreciate  your positive feedback and 5 Stars rating upon your satisfaction  since high rating will help us offer more better products in more competitive  price.

2.We understand the  concerns and frustrations you might have, and will do our endeavor to resolve  the issues. Please give us the opportunity to resolve any problem.